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Our Approach

Our approach is about making life for clients as simple and as straightforward as possible, from service through to price. Let’s face it, all you want to be doing is working and communicating as quickly and efficiently as possible, without even being aware of IT running in the background. That is why we believe in a 3-step process that everyone understands without the technical jargon.

This continuous cycle describes how we focus on providing the best value for our clients, working together to develop plans for the short, medium and long term, based on each client’s unique commercial landscape.

Take a look at how we work:

Our Values

Instant On IT was founded over 14 years ago with a set of values that today continue to bind our team together and form the basis of how we work with our clients at each of the 3 stages:

  • 1

    Our dedication to an outstanding client experience remains our number one business driver. We genuinely want to help you create an IT environment that makes working straightforward and offers you the best value.
    We take proactive ownership of IT but we also take personal responsibility if something is not quite right.

    Not only are Instant On IT experts in their field, there is a definite sense that they really care about the service they deliver. Their team go above and beyond to make sure that IT fully supports our business.

    Andrew Barnes, Senior Clerk
    6KBW College Hill
  • 2

    Quality is something we never compromise on… from the smart people we employ to the sound advice we give and the solutions we craft, implement and maintain.

    We particularly like Instant On IT’s client-centric approach, including their ability to offer independent, strategic and security-conscious guidance tailored to our business.

    Greg Smith, CFO IP
    Group plc
  • 3

    Your business is unique. We recognise that it’s not a case of ‘one size fits all’ which is why we believe a degree of flexibility is a ‘must’.

    We have been with Instant On IT for over 13 years now and, as we’ve grown, they’ve adapted to our changing needs. They’re also a nice bunch of people and that matters! I’d highly recommend them!

    Gerry Hopkinson, Co-Founder
    Unity PR
  • 4

    We act with integrity. Our clients can expect a consistent experience from our team, independent guidance that can be trusted. We wouldn’t have it any other way. We share our thoughts with honesty to avoid any ‘big revelations’ at a later date.